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YOU MAY RETURN THE ITEM FOR ANY REASON FOR 30 DAYS (FROM SHIPPING DAY)
KANASAWA BIKE OFFER REFUNDS OR EXCHANGES FOR DEFECTIVE ITEMS
ALL THE RETURN REQUIRE AN RMA NUMBER
BEFORE YOU RETURN THE MERCHANDISE, PLEASE CONTACT US TO GET THE RMA NUMBER.
PLEASE PUT THE ASSINGED RMA NUMBER ON THE BOX WHEN YOU RETURN THE BIKE TO US
YOU MUST RETURN THE BIKE WITH THE ORIGINAL PACKING AND BOX.WE WON'T CREDIT YOU FULL
REFUND IF ANY PART OR HARDWARE IS MISSING.
WE WILL CREDIT YOU THE REFUND WITH IN SEVEN BUSINESS DAYS. YOU WILL GET THE FULL REFUNDS
ONLY IF THE BIKE IS DEFECTIVE . OTHERWISE,WE WILL DEDUCT THE SHIPPING COST FROM THE
ORIGINAL AMOUNT YOU PAID (shipping costs: US$45 for US domestic; US$89 for Canada & US$129 for
Alaska/Hawaii)CUSTOMER HAS TO BE RESPONSIBLE OF RETURNING THE BIKE WITH ORIGINAL PACKAGE
AT HIS OWN EXPENSE. IT'S RECOMMENDED THAT THE CLIENT SENDS BACK THE BOX WITH TRACKING
NUMBER TO AVOID ANY FUTURE DISPUTE .
PLEASE CONTACT US WITHIN 24 HOURS IF YOU RECIVE THE WRONG MERCHANDISE.YOU CAN EMAIL
US AT service@kanasawabike.com or call us at 1-800- |
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All components, parts and accessories are warranted to be free of defects in material or manufacturing
for a period of ninety (90) days from the original date of purchase |
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Sales tax is only applied to orders that are shipped to the Florida state. Florida state sales tax is 6%
(plus additional county surcharges where applicable). Shipping and handling charges are
taxable in the State of Florida. Orders placed in Florida are not subject to sales tax if the order is shipped outside of Florida. |
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we do not accept cash, checks, money orders or credit cards issued by non-U.S. banks.
We accept PayPal , Visa, Master Card, American Express and Discover. |
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shipping available. / 
Tel: 1-800-318-0382 / Fax: 1-954-441-9110 /
